SV Star Rating
At SV Star Rating, we are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us. By using our services, you agree to the terms outlined in this policy.
1. What Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Your name, phone number, email address, and residential address.
- Details about your electricity and gas usage, including your current provider, billing details, and preferences.
- Any additional information you provide to us during consultations or via forms.
1.2 Sensitive Information
In rare cases, we may collect sensitive information (e.g., medical or financial data) if it is relevant to our services. We will only collect such information with your explicit consent.
1.3 Technical Information
- IP address, browser type, device information, and cookies when you interact with our website.
- Usage data such as the time and date of your visit, pages viewed, and interactions with our content.
1.4 Publicly Available Information
Information obtained from public sources, such as social media platforms or directories, if relevant to our services.
2. How We Collect Your Information
We collect your information through the following methods:
- Direct Collection: When you provide information during consultations, phone calls, emails, or via our website forms.
- Automatic Collection: Through cookies and tracking technologies on our website.
- Third-Party Sources: From trusted partners or publicly available information, where legally permitted.
3. Why We Collect Your Information
We use your information for the following purposes:
- To provide tailored consultations and advice about electricity and gas services.
- To communicate with you about updates, offers, or follow-up services.
- To analyze and improve our services based on customer feedback and behavior.
- To comply with legal and regulatory obligations.
- To detect and prevent fraudulent or unauthorized activity.
4. Disclosure of Your Information
We may disclose your personal information to:
4.1 Trusted Third Parties
- Energy or gas providers to facilitate consultations or service recommendations.
- IT service providers who assist in the operation of our website or data storage systems, under strict confidentiality agreements.
4.2 Legal Requirements
Government authorities, regulators, or law enforcement agencies when required by Australian law.
4.3 Mergers or Acquisitions
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to this Privacy Policy.
We will never sell or rent your personal information to third parties for marketing purposes.
5. How We Safeguard Your Information
To protect your personal information, we implement:
- Encryption protocols for data in transit and at rest.
- Secure data storage systems with access limited to authorized personnel only.
- Regular security audits and updates to our systems.
- Training for our staff on data privacy and security practices.
While we strive to use the most advanced measures, no method of electronic transmission or storage is 100% secure.
6. Your Rights Under Australian Law
As a customer, you have the following rights under the Privacy Act 1988 (Cth):
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to ensure your personal information is accurate, up-to-date, and complete.
- Erasure: Request deletion of your personal information where legally permissible.
- Restriction: Request the limitation of processing your data in certain circumstances.
- Withdraw Consent: Withdraw your consent for data collection or processing at any time, subject to legal obligations.
7. How Long We Keep Your Information
We retain your personal information only for as long as:
- It is necessary for the purposes outlined in this Privacy Policy.
- Required by Australian law or regulatory bodies.
Once your information is no longer needed, it will be securely destroyed or anonymized.
8. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience.
8.1 Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of the website.
- Performance Cookies: Help us analyze website traffic and user behavior.
- Preference Cookies: Store your preferences to improve user experience.
You can control or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. International Data Transfers
In some cases, your information may be stored or processed outside of Australia. We ensure that such transfers comply with the Privacy Act 1988 (Cth) and relevant international privacy laws.
12. Complaints and Disputes
If you believe we have breached your privacy rights or the Australian Privacy Principles, you can contact us using the details below.
We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website, with the updated effective date displayed.
14. Contact Us
For inquiries, requests, or complaints regarding this Privacy Policy, please contact us:
SV Star Rating
Address: 5 Connect Rd, Truganina VIC 3029
Phone: 0433 564 516
Email: [email protected]